DRAG

Support Specialist

Location:
Clark Office

Position:
Full Time

Closing Date:
Friday, May 31, 2024

Are you willing to be trained and adaptable? Can you use your interpersonal skills properly?  Do you have the confidence to speak to people of different background?

If your answer is yes, then WE WANT YOU! 

We are seeking a highly motivated and results-oriented Support Specialist to play a key role in generating leads and scheduling sales calls. You will be responsible for prospecting for potential clients, making outbound calls, and qualifying leads to ensure a steady pipeline of sales opportunities.

As a Support Specialist, your duties and responsibilities include:

  • Source and identify potential customers through various methods, including calling lists and personal initiative.
  • Maintain meticulous records of all potential clients for future reference.
  • Generate your own leads through proactive outreach efforts.
  • Make outbound calls to potential clients following a pre-defined script and call lists provided by the Team Leader.
  • Employ effective cold calling and warm calling techniques to engage potential clients and initiate conversations.
  • Always greet customers warmly and introduce yourself and the company professionally.
  • Provide clear and concise information about the Consultants’ services to potential clients.
  • Answer questions about services to the best of your ability and research further information if needed.
  • Actively listen to potential clients’ needs and concerns to determine their suitability for the Consultants’ services.
  • Gather detailed information from potential clients regarding their specific requirements.
  • Collaborate with potential clients to schedule sales calls at their convenience.
  • Document all calls and client interactions.
  • Log appointments in the Consultant’s tracking system.
  • Coordinate appointments with the Sales Team and send confirmation emails to both clients and Consultants.
  • Monitor the outcome of scheduled appointments and follow up on missed calls as necessary.
  • Take initiative and work collaboratively with the Team Leader to achieve departmental goals.
  • Perform additional work and tasks assigned by the TL and the TSS Head, within reason.

Qualifications:

  • Must have a bachelor’s degree in Communication, English, Business, Marketing, or related field.
  • Strong command of the English language with excellent grammar and writing skills.
  • Superb interpersonal skills with the ability to build rapport and effectively communicate with clients and colleagues.
  • Proficient in using MS Office software (MS Word, MS Excel, and MS Outlook).
  • Committed to providing exceptional customer service with a positive and professional demeanour.
  • Highly organized and possess excellent time management skills to prioritize tasks and meet deadlines.
  • Meticulous attention to detail with a focus on accuracy in all tasks.
  • Ability to work independently and as part of a team, demonstrating adaptability and collaboration.
  • Thrives in a fast-paced environment and enjoys learning new things.
  • Willingness to learn and be trained to excel in the role.
  • Willing to be assigned to Clark, Pampanga.

The future of professional services.

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